10 biggest mistakes to avoid at check-in (and out) at hotels

Here are 10 of the biggest mistakes to avoid at hotel check-in and check-out, with practical tips to save you time, money, and stress:

Arriving Too Early Without a Plan
Rooms may not be ready before standard check-in time.
Tip: Ask politely about early check-in, luggage storage, or a courtesy lounge.
Not Verifying Your Reservation Details
Room type, bed size, number of guests, and dates can be wrong.
Tip: Confirm everything before accepting the key.
Ignoring Additional Fees
Resort fees, parking, Wi-Fi, and deposits often surprise guests.
Tip: Ask for a full breakdown of charges upfront.
Forgetting to Ask About Amenities & Policies
Breakfast hours, gym access, pool rules, late checkout options.
Tip: A quick question can save confusion later.
Not Inspecting the Room Immediately
Issues reported later may be blamed on you.
Tip: Check cleanliness, minibar, damages, and electronics right away.

Skipping the Bill Review
Mistakes happen—extra minibar charges, incorrect nights, or taxes.
Tip: Always review the itemized bill before leaving.
Missing the Check-Out Time
Late fees can equal a full night’s charge.
Tip: Set an alarm or request late checkout in advance.
Assuming Incidentals Are Free
Bottled water, snacks, and “complimentary” items may not be free.
Tip: Ask what’s chargeable during check-in.
Not Returning Key Cards or Devices
Some hotels charge for unreturned keys, parking passes, or remotes.
Tip: Do a final sweep before leaving.
Forgetting to Collect Receipts & Loyalty Points
Especially important for business travel or rewards programs.
Tip: Ask for a final receipt and ensure points are credited.

Bonus Tip:
Being polite and calm at both check-in and check-out often leads to upgrades, fee waivers, or flexible policies 😊

RECEIVE 10 WITH TOM in your email each time I publish. Sign up here.